Refund Policy - Swadicati

1. Cancellation by Customer

You may cancel your order before the restaurant starts preparing it. Once preparation has begun, cancellation may not be possible. Cancellation can be done through the order tracking page.

Before preparation: Full refund
During preparation: Partial refund (excluding preparation costs)
After dispatch: No refund for cancellation

2. Cancellation by Restaurant

If a restaurant cancels your order due to unavailability of items or other reasons, you will receive a full refund automatically.

3. Quality Issues

If you receive an order that is incorrect, damaged, or does not meet quality standards, you may request a refund within 24 hours of delivery. Please provide photos of the issue to help us process your request quickly.

4. Missing Items

If items are missing from your order, report the issue within 24 hours. We will either arrange redelivery of the missing items or process a refund for the missing items.

5. Refund Processing

Refunds are processed based on the original payment method:

UPI / Wallet: 1-3 business days
Credit / Debit Card: 5-7 business days
Cash on Delivery: Refund credited to Swadicati wallet

6. Non-Refundable Cases

Refunds will not be provided in the following cases:

Change of mind after food has been prepared
Incorrect delivery address provided by the customer
Customer unavailable at the delivery location
Complaints raised after 24 hours of delivery

7. Contact for Refunds

For refund requests or queries, contact our support team at support@swadicati.com